As a family run business, we have put together our little guide to help YOU get the best out of buying toys and gifts online.
1. Never buy from a company that has no contact details, phone number, address or general business details. Have a good look around the site before you start looking at the products. Are you confident you can talk to someone or find the company if there is a problem?
2. Always check the toys are made to latest Toy Standard EN71 and are CE marked, good toy companies will make this information very clear.
3. Ask the retailer lots of questions about their products, there should be lots of information already on the site. The answers and information should fill you with confidence not leave you exasperated…!!
4. Only supply your card details on Secure websites with payment facilities you have heard of (HSBC, Google, PayPal etc). Look in the address bar when you enter your card details and if you see the letters https//: then you know it’s a very secure page.
5. Always check the feedback from other customers. If a site has no feedback on any of their products, they either have something to hide or nobody found them worth talking about so probably best avoid.
6. Poor images often show poor attention to detail. Can you zoom in to see a better picture? Is the image clear or quite grainy? Given you cant touch and feel the toy, do you really want this company supplying your precious order?
7. Make sure the description, size and price are very clearly explained and that the sites shows the product is in stock (phone them to be sure) so you know exactly what you are buying and you WILL get it.
8. Don’t buy from a website where the delivery charges are not clearly laid out before you fill in all your details. Check the returns policy, under the Distance Selling Regulations you have a minimum of 7 days* to change your mind for whatever reason you want. If the terms of the website are not clear, avoid it.
9. Contrary to what some online retailers may tell you, If the goods are damaged when they are delivered or are substantially different from their description on the website, you are entitled to ask for a full refund, including the cost of all postage and packaging.
And finally…if you are happy that website meets all of these requirements, think about what you are buying and who you are buying it for. Only buy the toy or gift if it is suitable for the age of the child receiving it, or it may leave you with an embarrassing problem!
Daddy & Owner
When I Was a Kid