Hello.

Just wanted to tell you about the amazing experience that I've just had with you. I ordered a retro car for my son's birthday from 'When I Was A Kid'. An attempt was made to deliver the car on Thursday, 7th April. It was then re delivered on Friday 8th April (my son's birthday). I was devastated to arrive home to find an archery set in my porch....

One phone call later, and I received the best bit of customer service to hit this Earth...

Within the hour, a driver had been despatched from Wellingborough to London, where my little retro car had ended up. It collected the car, and, still smiling (bless him!) a very nice man arrived at 5.05pm on my doorstep with a rather fetching racing red car. Not only did he save the day, but he refused to take the archery set back (that'll come in handy for my other son's birthday), and I then received the most beautiful bouquet of flowers I've ever seen, complete with apology. Having worked in customer service, and now being self employed, I understand how hard it can be to keep the general public happy, but this went way above and beyond the call of duty. What a company! I have, and will continue to recommend you, and hope that Paul from When I Was A Kid has many years of happy trading to come. With such fantastic customer care, he cannot possibly fail.

Just had to share my experience, so many companies would've been quick to palm us off, but my son's first birthday was well and truly saved.

Many thanks to all involved,

A massively impressed Sam Hannaby.